I am excited to announce the start of a Europe-wide seminar series called " From Reviews to Revenue: How Hospitality Leaders are Realising ROI through Reputation Management". In these 2,5 hours seminars sponsored by Revinate, I will show hoteliers accross Europe:
• Why online reputation management has become a critical function for hotels
• How to develop their own online reputation management programme
• How to monitor and interpret review data and reports
• How to respond to reviews and guest feedback
• How to operationalise feedback to improve guest satisfaction and drive revenue
• How Revinate’s easy-to-use software service helps hoteliers to actively monitor and engage with pubic guestfeedback
For more information, please see the PDF below.